Orders once placed and passed to the celebrity cannot be cancelled and are nonrefundable. Unless there is something wrong with the video/service provided, unfortunately, we cannot offer a refund for a service you change your mind about after your delivery. This applies to any video requested including Personal and Brand Videos.
If your request has not been completed within the Delivery Period (7 days) or has been rejected, we will refund you the purchase amount.
Refunds will be issued to the same payment method/platform that was used at the time of purchase and it will be initiated within 7-10 business days.
When purchases were made using international credit or debit cards or international payment options may vary from the displayed price or refund amounts based on your card issuers or payment gateway policies and the conversion rate.
If the standard delivery time has passed and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information.
If you have any questions about our Returns and Refunds Policy or your expected refunds, please contact us at firstname.lastname@example.org